P H S Supplies

Appalling customer service. Called in today with my wife, we're upgrading a bathroom. Wandered around looking at the bathrooms, nobody was remotely interested. An overweight woman sat at a desk in the middle of the showroom, was chit chatting to some man in a plumber's shirt, I could hear it was nothing important. I walked past them, she looked at me, couldn't smile, say hello or ask if I needed help, just a complete blank.

Even if she was busy, a simple 'I'll be with you in a minute' would have been polite. PHS was the last call of several showrooms around Wrexham, they are right off the list now. I'd suggest if PHS are serious about business, they get some courteous staff.

Super service from Linda.she's a diamond! Great products, value and service. Thanks

Very impressed with the knowledge and understanding of the kitchens. Hopefully be doing business with them.

Buying a bathroom from here ended up being a very painful experience. One part was damaged, another part (end of bath panel) they had just forgotten to order, systems kept crashing during our initial appointments, the first designer we spoke to took our measurements down wrong so we ended up having to come back and redo the design. The bathroom is now finished and nice but we had to take 4 trips back to the shop for the broken and missing parts. I was told we'd get the missing part 40 for free due to the inconvenience but went in the next day to pick it up and they made me pay.

We had a great experience using PHS Supplies. Steven was really friendly and knowledgable and helped plan our bathroom for us. Delivery was quick and a smooth process. We're so happy with the bathroom products we ordered, really great quality. Would recommend.

At our builder's suggestion we visited PHS to look at bathrooms for our new build. From our initial enquiry right through to delivery, every member of staff, without exception, has been extremely helpful and made dealing with PHS an absolute pleasure. Due to Covid there have been hiccups along the way but each time PHS have communicated with us promptly and helped us source alternatives.

Although all have been excellent, especial thanks goes to Kris Ellis who really has gone above and beyond to help us. Outstanding customer service and would definitely recommend this company. Thanks all.

Pete was exceptionally patient with me. Staying with me and helping to resolve my problem until the end. I appreciated that as this was my last resort. Thanks!

Just visited PHS in Wrexham this morning, I can't stress how helpful and courteous the staff were on the plumbing /parts counter - especially Colin who persevered to resolve a problem with our unusual taps, which he sorted. Much appreciaited, thank you. Karen.

Can't thank the lads in PHS enough. I went in with a dodgy tap insert. They could of sold me anything. but they cleaned it and put some gunk on it and said it will work and didn't charge. Tap now fixed. Honest lads

After visiting lots of different bathroom showrooms and having the usual 'here are 20 brochures, have a look and come back', I was finally recommended to try PHS. Well, thank goodness. After a cautious browse (great showroom by the way), I was pointed in the direction of Linda and my bathroom nightmares ended. She did what no other showroom had. done; she sat me down and sat 'right hun, what do you want?'.

We talked about my budget and style, and she recommended fittings to suit the look I was going for while saving money. I think I was there for 1.5 hours! I left with a full list of items to consider plus a 3D drawing of how it would look. No pressure, and no after sales hassle. I've been in a few times with extra questions and today I finally ordered it!

Thanks for all your patience Linda, you've been a pleasure to deal with and YES, I am finally excited about my bathroom! Thanks for remembering good old fashioned customer service, it was much appreciated.

Purchased a bathroom suite from them, prompt delivery and the staff I dealt with were very helpful.

I can't fault the expert advice, service & delivery from all the team especially Linda who was so helpful & reassuring. I confidently recommend PHS.

Just to say a massive thank you Peter Edwards' for helping me choose the right boiler and radiators for our central heating upgrade. His knowledge and expertise is second to none. I have used PHS a number of times and always look out for Pete as he is patient and helps with product information; recommendations and value for money. As a female customer who has been badly advised in the past in other establishments I can whole heartily recommend PHS - I always ask for Pete.

Great prices, great service and fantastic support thereafter! Thoroughly recommend.!

Name: RGMew How did you hear about us: Our plumber 5 years ago Message: Just a comment for your website I would like to say a huge thank you to PHS Supplies for their service which is second to none. This is the second time I have used this Company and I can highly reccomend them. They are competitive but at the same time they are helpful and. approachable.

Much better tan dealing with faceless idiots who really could not care less. With PHS you have a sales person that knows her job and will bend over backwards to make sure you get just what you want. Thank you Kristy!

Customer service from the shop manager is disgraceful, have never been spoken to in such a disrespectful way.staff behind counter are very helpful but if you have a problem or want a refund god help u! Will never even look in shop again let alone purchase anythink again!

PHS is a specialist plumbing and heating supplier. The trade counter is frequented by most of the well known local plumbers as well as the DIYer. They stock a huge array of goods and radiators as well as replacement parts for most common boilers. If they don't hold it in stock they will order in for you. 90% of the front of house part of the premises is taken up with a kitchen and bathroom display showroom with a huge range of mirrors, tiles, shower enclosures and heated towel rails. They also bathroom cabinets and offer a fitted bathroom service including a selection of furniture. Their delivery service is very reliable.