Taps & Bathrooms

Ordered 7 Jan, paid for next day delivery, nothing received and they don't answer the telephone? Scam website?

Awesome customer service and highly recommend Adam who helped with the order over the phone. Cant recommend enough! Radiator looks amazing in the room.

Terrible - DO NOT ORDER FROM HERE. No response, no delivery and no refund - BEWARE! SCAM!

Ordered a shower screen after checking they had stock, it was in stock so I proceeded on 10th Aug, now the 26th Aug, no contact from them about it not being in stock until I asked. They tried to sell another screen which was totally different. Their website still shows the screen is in stock! Beware, very poor customer service.

Waste of time. Ordered some taps on a 3-4 day delivery and after 10 days with no sign, I tried to contact them. After many emails and non answered phone calls, i finally had a call back from somebody who said, 'I've missed a call from you'. I asked out my delivery and was told it would be at least another 10 weeks, but not guaranteed. The worst customer service, the person on the phone just said, ' you'll get a refund, ' and put the phone down.

DON'T WASTE YOUR TIME! Really bad customer service. Ordered 3 items two weeks ago, no sign of the order or any communication until I approached them and was then told that they had apparently emailed me to say that something was out of stock. I still don't know what is out of stock since I didn't receive an email and their reaponse to mine was very short with limited info.

I tried calling today and whoever I spoke to couldn't even be bothered to take my order number and look for me. He wanted to take my number for "Adam" to call me back next week when he returns to work. When I said that I needed to resolve it today or might have to cancel, the reply came back "Cancel then!" I should have taken notice of the reviews and comments before I began. Their customer service is awful, rude and argumentative. I wouldn't waste my time if I were you.

Bought freestanding bath tap, after a week received a refund as the tap was unavailable, hoowever it was still available on their website. Time wasters

We selected an basin unit which would fit into the colour theme of our bathroom, this item was shown as in stock so we ordered and then ordered the rest of the bathroom items in keeping with our theme from different suppliers. We then get a call from Platinum Taps and Bathrooms 4 days after ordering to inform us that the basin unit was no longer in stock!

They did offer alternative items such as a smaller unit or a unit in a different theme all of which were not suitable. I now busy cancelling all the other items we ordered as we cannot continue with the same colour scheme. Seriously how difficult can it to keep track of such large stock items. Simon

BE AWARE! My order worth over 100 never arrived and I have emailed and rang on numerous occasions and no one answers. Fearful this is not a reputable business!

Excellent service, got contacted as its coming up to xmas and was told there might be a slight delay. Got all my items would highly recommend this business to everyone.

Excellent service, I ordered on Weds, received on Thurs. Quality products and great value! I will be buying lots more in the future. Keep up the good work.

Got a fantastic basin and toilet for an amazing price. Delivered too! Very impressed. A big thank you from a very happy customer.

Got a fantastic basin and toilet for an amazing price. Delivered too!! Very impressed. A big thank you from a very happy customer.