Phoenix Whirlpools

Terrible service, and poor quality products. STAY AWAY! Don't want to resolve my situation however, I guarantee they'll give some sort of useless response to this message. Purchased a bath, so called amanzonite. posh marketing word for awfully made resin.

To Whom It May Concern; It has now been over one calendar month since I raised my issues and concerns about my new Phoenix Dee bath. I am disappointed to say that, I have received no new information recently. I think this matter is, simply, taking too much time to resolve. I am a customer who is experiencing a fault with a product purchased. The item is within its guarantee and warranty time frame and something should have been done about it by now.,.

I'm aware it's hard to see but there is bubbling in the bath and paint is falling off. I think if I have not received any satisfactory news by the end of this calendar month, I will be seeking legal advice. Thank you. Dave McClelland UUPDATE To Whom It May Concern, I would like to express my frustration at the appalling customer service and lack of communication I have received.

Proof has been gathered that, the damage to my Phoenix Dee bath, is a manufacturing deficit and that it is getting replaced. Yet, I am still waiting for the replacement to arrive. The date initially confirmed with me was 3 weeks ago. I've received no further updates as to the whereabouts of this replacement bath that, should already be fitted. As a consumer, I'm flabbergasted that any company would treat a customer in such a belligerent manner.

My calls are not even being answered now. I'm simply asking for an update on my replacement product which, I do not think is too much to ask. I sincerely hope that someone will contact me very soon with a positive response. Yours, in absolute annoyance, Dave McClelland.

Thank you for helping out on an out of warranty issue. Your prompt response has enabled us to complete a job the same day for our client.

Avoid I purchased a shower at around 900 from one of Phoenix's distributors (Bathshack) which was an absolute nightmare in itself, so I decided once I received the shower I would contact Phoenix directly for any queries as I was expecting good service for such an expensive and 'high quality' manufacturer. What follows is my experience of their product & customer services team: - Very little installation instructions which baffled my experienced plumber. - Very little adaptability of the product to get the right fit. - Product had a very loose handle which I have had to resort to fixing myself. - Sent photos of correctly installed, level panels but wonky door caused by faulty and non-adjustable hinges.

This was eventually dismissed as the installers fault despite photographic evidence showing otherwise - the agent couldn't read a spirit level. - I asked if it could be a manufacturing fault, they responded that was "impossible" which is just completely wrong, and shows how they think of themselves. - The agent was quite aggressive and standoffish, not supportive at all and seemed to want me to give up which I essentially did because of Phoenix's (and their distributor Bathshack's) combined poor attitudes and services.

I've been left with a shower that doesn't close properly at a cost of 900 and weeks of my time wasted chasing up after them. I'm sure they will use their meaningless, copy and pasted response that they are "sorry" that I feel this way, and ask me to contact their customer service department again, or struggle to find my emails I sent them. How can they treat anyone, and apparently quite a lot of others, with such disregard then expect us to put ourselves through their customer services again? Absolutely not worth your time or money, avoid

Terrible customer service. I bought a whirlpool bath from a local supplier and the bath overheats and turns off after a minute of use. I have been waiting 2 years to get it fixed. 2 years! I have contacted Phoenix for the last time today, then I will contact Citizens advice Edit: After my first comment I contacted customer services again. it's been almost 2 months since and I am still waiting. Avoid this company, faulty and overpriced products and a nonexistent customer service

While repairing a hinge on my bathroom window, I dropped the window and damage one of the doors on my vanity unit beyond repair. Anna in Phoenix Customer Service could not have been anymore helpful and found me a new door. It was received two day later via courier. Excellent service and a special thank you to Anna.

Purchased 3 bathroom suites via local supplier. Fitters called Phoenix for technical support on numerous occasions and found them to be very unhelpful and not able to provide parts that they would consider to be standard for a bathroom supplier. I also called on three occasions to be told the technical department guy was not available. On the third time the sales desk said the technical team would call me back.

That was Friday - it's now Wednesday and no call back. Shame the aftercare is so poor as the product is of good quality. I have another 9 bathrooms to replace over the next 12 months. Will now look elsewhere.

Bought a Phoenix Whirlpool bath from Phoenix a few years back and got no support whatsoever from them when a leak developed. They claimed the Whirlpool was fitted by an Internet company and therefore voided the guarantee, whereas I eventually confirmed it was factory fitted and drop-ship direct from Phoenix (and yes, Phoenix, I have emails from you confirming this).

When I challenged them, they got aggressive and I could see I was going to get nowhere. I eventually identified the fault myself as a fault in the pump. I went to the original pump manufacturer and replaced the faulty part myself, at my own cost. I also noticed that the pump they sourced has a design flaw which means this will recur: when that happens, I'll fit a completely new pump. Thankfully can do basic plumbing, but you may need to get a pro in to do the work. So much for the 25 year guarantee. Atrocious company, who will resort to aggressive tactics rather than take responsibility for their poor products. avoid at all costs.

Phoenix supplied my full bathroom suite in January 2018. Since my plumber installed the shower i have been trying to get them to resolve an issue with this. My shower releases water throughout the day and night (even wakes me up during the early hours). They initially sent me a replacement valve which made no difference. I then sent several videos of the shower as requested.

Despite this they just keep saying it is normal and down to capillary action. My plumber and several others say this is not the case. I would never order from them again as i have never had a shower that is expected to release water constantly. I would avoid this company if this is the design of their products.

I paid about 1000 pounds for a whirlpool bath that started leaking soon after. The bath was bought from Flush Bathrooms which has now gone bust and are now under new management. Aftersales team are not brilliant! It's not urgent when you say your bath is leaking, taking them a long time to fix it. I had to get the leaks fixed myself as I couldn't wait so long.

When I had my bath designed no one had warned me that the spa controls are not waterproof so because I have a shower above the bath water was leaking through the controls under the bath. Extra causion should be taken when buying a whirlpool bath! This review was amended after speaking with the commercial director at Phoenix to reflect on what was later discussed.

Bought a phoenix concealed shower valve and kit just over a year ago and was very disappointed to have to replace the shower cartridge in such a short period of time. Anyway I contacted Phoenix and explained the situation and whilst technically my original purchase was more than a year ago, Phoenix had no problem in providing me with a replacement cartridge free of charge. What's more, the replacement cartridge was with me the following day. First class service all-round!

This manufacturer is brilliant and their customer service goes the extra mile. We all realise that sometimes a problem can occur in manufacture but the real acid test is how the manufacturer deals with that issue. I am an end-consumer not a retail outlet and I bought a designer Phoenix Towel Radiator through a retailer. There was a fault with the product but the retailer "went dark", ignored all my communications and was clearly going to do nothing to resolve.

So I contacted Phoenix directly and even though it should have been the retailer who offered resolution, Phoenix immediately offered to help out. Not only did they replace the item (twice in fact as the retailer sold the first one to someone else), but they specifically had the replacement items checked over to ensure the replacement I would get would be perfect.

And it was - and a lovely well-designed product to boot. Phoenix took up my case with the retailer and helped me to resolve - which they did not need to do. Therefore, although I will never buy from that same retailer again in future, I would have no hesitation whatsoever buying more Phoenix products. They are a caring, trustworthy company with a great customer attitude. Thank you Phoenix!